Client Testimonials
I would like to thank the staff at Liberty Business Systems, Inc. in Bismarck (Ryan, Kevin and Jamie) for their excellent service, which continually reinforces our decision to switch to a Lanier multifunction machine from Liberty. In a competitive field, not only did they know the product very well, they never disparaged the product we were currently using, but were able show how we could do things more efficiently and more cost effectively, as well as pointing out new things that we hadn’t thought of yet.
We have been extremely happy with the sales and service technicians who have helped us since September 2010 when we began the process of looking for a new machine. Their professionalism and dedication to customer service is to be applauded.
I would recommend Liberty Business Systems, Inc. to anyone. We look forward to working with you and your staff for many years to come.
Leslie Herr
Director of Operations
The National List of Attorneys
May 27, 2010
I’m writing to compliment you on your customer service. We recently purchased a Lanier printer and I have to say I am thrilled with the performance.
Once every month we print approximately 4000 subscription renewal forms, which are custom sizes. I have experienced many problems through the years when printing these custom forms. I would take up to four days to print all the forms so they could be stuffed and mailed. We recently purchased another printer that was supposed to meet our needs, and print the forms with no problems. Unfortunately, the printer was a disaster.
I was referred to Liberty Business to see if you could offer anything that would help to complete this task each month. Kevin from you service department went far and beyond anything I would have expected to find a machine to meet my needs. He did research and took samples of my forms to make sure the printer he chose for us would do what we expected.
I have to say that this printer has done much more that I ever expected. It is a plain machine (no bells and whistles that I didn’t need) and it does a superb job. I can now print 4000 plus renewals in less than three hours. This has never been the case in all the years that we have been printing these forms. I have had excellent customer service and have never had to wait very long for a return phone call, or a personal visit.
I would recommend your company to anyone I know that is in need of a business printer.
Thank you again for the excellent customer service.
Best Regards,
Diane Sailer
Circulation Manager
Vintage Guitar Magazine
March 4, 2010
I wanted to take a moment to enthusiastically extend my business recommendation to Liberty Business Systems of Fargo to any of your potential clients. Liberty has been an excellent company to work with from our initial meeting down to the most recent service call. Liberty has demonstrated to me, through their staff integrity and honest desire to ensure our satisfaction, that they make and live up to their commitments as an integral part their business philosophy.
In recommending Liberty Business Systems, I have great confidence from my experience with them that any promises or commitments made to an existing or new client, are as good as kept. In addition, Liberty is a highly competitive business, but at no time disparaged or unprofessionally spoke of their competitors. They simply took the time to understand our business pressures and offered several creative proposals which ultimately led to them delivering systems capable of meeting our needs. Without reseruation, I recommend Liberty Business Systems of Fargo to any of their prospective clients.
Pete Lambertz
Director of Information Technologies
Cetero Research, Fargo
February 9, 2010
We have been a customer of yours long enough now to see dramatic changes, all for the good, in the function of the traditional copy machine. By my count, we currently have 22 machines in service that have been purchased from you and that are under service contracts. We believe in providing our clients with excellent products and service and we expect the same from our vendors. You and your employees measure up to our expectation.
We appreciate your consistency in sales and service. Thank you for being a partner with us as we go about our business by providing tools for our document requirements. We look forward to working with Liberty Business Systems for many years to come.
Sincerely,
Daniel L. Nelson
Sr. Vice President, Facilities Manager
February 8, 2010
It is with great pleasure that I recommend Liberty Business Systems, Inc. In my position as manager of North Dakota State University’s walk-up copier fleet I have more than 20 years experience working with Liberty Business Systems, Inc.
Liberty Business Systems has always displayed a high degree of integrity, responsibility, and excellent customer service in all areas of billing, service, and sales. Liberty’s response time on service is the best I’ve seen in the business and also the reliability and up-time of the equipment surpasses our expectation. Liberty is definitely a leader in the copier sales field.
Sincerely,
Diane Ness
Customer Service Manager
February 3, 2010
I would like to thank you and Sheldon for all of your time and patience this fall when we were checking out various options for our copiers. I appreciate that you went to all of our buildings and analyzed our specific needs at each location. Whatever questions, I asked, you always responded in a very timely manner.
We have 9 copiers with Liberty Business Systems, and the installation went very smoothly. We have numerous individuals using these machines, and we have been very happy and satisfied with the quality of the machines. One main reason that we chose Liberty for our copiers, was our satisfaction with your service. Your staff has demonstrated their knowledge and the down time has been minimal.
I will highly recommend you, Ryan and the staff with Liberty Business Systems for your professionalism, quality of service, and willingness to meet all of our copier needs. I look forward to many years of continued service and support. I know you are only a phone call away.
Sincerely,
Laura Lyczewski
Business Manager
Crookston Public Schools
September 9, 2009
Our office is grateful for you and your staff at Liberty Business Systems, Inc. in servicing our copier machines. As you know we struggled with the service we were receiving through Toshiba and were thrilled at the opportunity to work with you.
Since switching to Liberty as our service provider, we no longer have to wait days for service calls. Your staff has been very accommodating whenever we need anything. Thank you for your wonderful work. You will continue to be our service provider and I highly recommend Liberty Business Systems, Inc.
Sincerely,
Amber Vaughn
Director of Tax Equalization
Grand Forks County Property and Records Department
